Privacy policy
Last updated: September 16, 2026
OUTLETLET LIMITED ("OUTLETLET", "we", "us", or "our") operates outletlet.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information we collect
- Contact and delivery information: name, email address, phone number, billing address, and shipping address.
- Order and transaction information: products viewed or purchased, order history, returns, exchanges, and payment confirmation. Payment card details are processed by our payment providers and are not stored by us in full.
- Account and communication information: account preferences, customer-support messages, reviews, and other information you provide.
- Device and usage information: IP address, browser, device identifiers, pages viewed, interactions, cookies, and similar technologies.
How we use information
We use personal information to process and deliver orders, provide customer support, manage returns and warranties, maintain accounts, prevent fraud, secure and improve the website, comply with legal obligations, and send marketing where you have consented or where otherwise permitted by law.
Legal bases for EEA and UK customers
Where applicable, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as fraud prevention and service improvement, and rely on consent for activities that require it. You may withdraw consent at any time without affecting earlier lawful processing.
How we disclose information
We disclose information only as needed to operate the store, including to Shopify, payment processors, fraud-prevention providers, analytics and advertising providers, customer-support tools, warehouses, carriers, professional advisers, and authorities where required by law. We may also disclose information during a business transfer. These recipients may process information under their own privacy notices.
Shopify
Our store is hosted by Shopify. Learn how Shopify processes consumer information in the Shopify Consumer Privacy Policy. You can also use the Shopify Privacy Portal for rights relating to information processed by Shopify.
Cookies and advertising choices
We and our providers use cookies and similar technologies for essential store functions, analytics, personalization, and advertising where permitted. Available privacy choices are shown through our cookie and privacy controls. Global Privacy Control signals are honored where required by applicable law.
Marketing communications
Marketing email is sent only where permitted. You can unsubscribe using the link in any marketing email or contact us. We may still send non-promotional messages about your orders, account, returns, safety, or support requests.
International transfers
Your information may be processed outside your country. Where required for transfers from the European Economic Area or United Kingdom, we use recognized safeguards such as adequacy decisions or standard contractual clauses.
Data retention and security
We retain information only as long as needed to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements. We use reasonable organizational and technical safeguards, but no transmission or storage system is completely secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information, and to opt out of sale, sharing, or targeted advertising. You may also withdraw consent and appeal certain decisions where local law provides.
To exercise a privacy right or opt out of sale, sharing, or targeted advertising, email support@outletlet.com with the subject “Privacy Rights Request.” We may request information needed to verify your identity. We do not discriminate against customers who exercise privacy rights.
Children
Our services are not directed to children, and we do not knowingly collect personal information from children below the applicable age of consent. A parent or guardian may contact us to request deletion.
Third-party links
Our website may link to services we do not control. Review the privacy notices of those services before providing information to them.
Complaints
Please contact us first so we can address your concern. Depending on where you live, you may also complain to your local data-protection authority. EEA authorities are listed by the European Data Protection Board.
Changes
We may update this policy to reflect operational, legal, or regulatory changes. We will post the revised policy here and update the date above.
Contact
OUTLETLET LIMITED is the data controller for this store.
Flat 1512, 15/F, Lucky Centre, 165–171 Wan Chai Road, Wan Chai, Hong Kong SAR
Phone: +852 9290 8129
Email: support@outletlet.com